FEMA Follow-Up Calls Lead to Millions in Disaster Assistance for West Virginians
FEMA Follow-Up Calls Lead to Millions in Disaster Assistance for West Virginians FEMA Follow-Up Calls Lead to Millions in Disaster Assistance for West Virginians CHARLESTON, W.Va. – FEMA recovery efforts likely conjure images of safety vests and disaster sites. But a significant recovery effort in the past 10 months under FEMA reforms now includes headsets, mobile phones and office cubicles. Staff from FEMA’s Enhanced Applicant Services (EAS) work from call centers eight hours a day, six days a week to follow up on applications submitted after a federal disaster is declared. In West Virginia, EAS specialists have been calling survivors